FAQ – Frequently Asked Questions

Hello dear parents and carers!

We're pleased that you're interested in our products. To make your purchase as easy as possible, we've compiled some of the most frequently asked questions for you.

Order & Delivery

1. How long does delivery take?
Delivery typically takes 3–5 business days. International orders may take up to 10 days.

2. How can I pay?
We accept various payment methods such as credit card, PayPal and bank transfer.

Products

3. Are the products safe for my baby?
Yes, all our products meet strict safety standards and are made from health-friendly materials.

4. Can I return or exchange products?
Yes, please contact us within 14 days of receiving the goods to initiate a return or exchange process.

Miscellaneous

5. Do you offer gift vouchers?
Yes, we offer gift cards in various price ranges. These are the perfect gift for baby showers or birthdays.

6. Do you have sustainable or organic products?
We pride ourselves on offering a selection of sustainable and environmentally responsible products. Look for the "Eco-Friendly" symbol in the product description.

Do you have any further questions? Don't hesitate to contact us. Our customer service team is happy to help!