FAQ – Frequently Asked Questions
Hello dear parents and carers!
We're pleased that you're interested in our products. To make your shopping experience as easy as possible, we've compiled some of the most frequently asked questions for you.
💌 What is the Love Box?
The LiebesBoxi is a lovingly compiled surprise box with high-quality, preloved (used) and/or new baby items – perfect for sustainable moms and dads who value quality, surprise, and environmental awareness.
👶 For what age is the box suitable?
Our boxes are currently designed for babies aged 0 to 24 months . You can specify your child's age when ordering—this way we can ensure a perfect fit!
♻️ Are all products used?
Not only that! Our boxes contain mostly gently cared-for secondhand treasures , but often also new or homemade extras —e.g., organic tea, snacks, DIY products, or little surprises from the mom cosmos.
🧼 Are the used products hygienic?
Yes, absolutely! We strictly adhere to quality and thoroughly clean, disinfect, or wash all items before they go into your box. Safety and cleanliness are our top priority.
🎁 What is included in a box?
The exact contents remain a surprise – but you can look forward to a mix of clothing, care products, toys, and lovely extras . Each box is individually and lovingly put together.
💡 Can I specify any requests or special features?
Yes, of course! You can specify special preferences, colors, or no-gos (e.g., no wool, vegan products, no pacifiers, etc.) during the ordering process. We will try to accommodate your wishes as best as possible.
📦 How often can I order a box?
You can either order a one-time box or opt for a monthly surprise subscription —cancel at any time! Perfect for moms who want to discover something beautiful regularly.
🌍 Where do you deliver?
We currently deliver within Germany – to your desired address, and also as a gift. Additional countries are planned.
🎉 Can I give the LiebesBoxi as a gift?
Oh yes! Our boxes are also ideal as gift boxes . You can add a personal message , and we'll wrap everything with extra care – with gift wrap upon request.
🐣 What if I don't like a product?
If something doesn't fit or you don't like it, please contact us. We always find a loving solution . 💗
🎄 Are there also seasonal or special boxes?
Yes! In addition to our classic Love Boxes, we regularly offer seasonal special boxes – for example, for Christmas, Easter, first birthdays, or as a welcome gift for a new baby . These boxes contain lovingly curated highlights appropriate for the season or occasion – also ideal as gifts.
💌 How can I contact you?
You can reach us via email (Info@liebesboxi.com), Instagram (@Liebesboxi) , or the contact form on our website. We look forward to hearing from you!